How to Work with the Bot

Access the Bot

Find the bot in Telegram (e.g., @SmartBusinessBot) or run locally (see GitHub).

User Workflow

1. Start Interaction: Send /start to receive a welcome message and instructions.

2. Ask Questions: Send /faq to browse common questions or type a question (e.g., "What are your opening hours?") for an NLP-processed response.

3. Place an Order: Send /order to start the order process, provide name, contact, and order details via prompts, and receive confirmation (logged in Google Sheets).

4. Get Help: Send /help for a list of commands.

Example Usage

• Send /start: "Welcome to SmartBusinessBot! Use /faq for common questions or /order to place an order."
• Send /faq: "Select a question: 1. Opening hours 2. Menu 3. Delivery."
• Type "Do you deliver?": Bot responds with delivery info.
• Send /order: Bot prompts for name, contact, and details, then logs to Google Sheets.

Demo Video